Terms of Service

These Terms constitute an agreement between you and Baby Hair® concerning your use of our website and services.

Additional policies incorporated into your relationship with Baby Hair® may include our:

• Privacy Policy
• Store Policy
• Shipping Policy
• Return and exchange requirements
• Product-specific instructions
• Promotion or campaign terms
• Other policies displayed on our website

Where specific terms apply to a particular product, promotion, service, campaign, or transaction, those additional terms also apply.

Baby Hair® is a hair and scalp care brand offering products and experiences for different textures, generations, and life stages.

Our offerings may include:

• Hair-care products
• Scalp-care products
• Children’s hair care
• Men’s grooming products
• Masks, oils, and treatments
• Raw 14A Grade Brazilian Human Hair extensions and wigs
• Educational content
• Digital resources
• Other products and services

Products and services may change over time.

You must be legally capable of entering into a binding agreement to make purchases through our website.

If you create an account, you are responsible for:

• Providing accurate information
• Maintaining the confidentiality of your login credentials
• Protecting access to your account
• Keeping account information reasonably current
• Activities conducted through your account

Please notify us if you believe your account has been accessed or used without authorization.

We reserve the right to suspend, restrict, or terminate accounts when reasonably necessary to protect Baby Hair®, our customers, our systems, or other users.

We make reasonable efforts to accurately display and describe our products.

However, product:

• Packaging
• Labeling
• Appearance
• Color
• Ingredients
• Availability
• Size
• Design
• Specifications

may occasionally change.

Website images are intended to reasonably represent our products, but colors and appearance may vary based on photography, lighting, screen settings, manufacturing variations, packaging updates, or the natural characteristics of a product.

Human hair products may naturally vary in texture, color, wave or curl pattern, density, and appearance.

Product availability is not guaranteed and may change without notice.

Raw Human Hair Products

Baby Hair® offers Raw 14A Grade Brazilian Human Hair extensions and wigs.

Because raw human hair is a natural product, variations may occur between products.

Coloring, bleaching, chemical processing, heat styling, installation, maintenance, and other alterations may affect the texture, appearance, strength, curl or wave pattern, softness, and longevity of human hair products.

Please review our Store Policy and product-care information before altering your hair extensions or wig.

By placing an order, you represent that the information provided during checkout is accurate and that you are authorized to use the selected payment method.

Prices are displayed in the currency indicated on our website and may change without notice.

We reserve the right to correct pricing, product-description, promotional, inventory, or other errors.

If an error materially affects an order that has already been placed, we may contact you to provide appropriate options, which may include correcting or canceling the affected transaction.

Payment is due according to the terms presented at checkout.

We may use third-party payment processors to process transactions.

Order Acceptance

Receiving an order confirmation does not necessarily mean that Baby Hair® has finally accepted the order.

We reserve the right, subject to applicable law, to refuse, limit, or cancel an order when reasonably necessary because of circumstances including:

• Product unavailability
• Pricing or listing errors
• Payment problems
• Suspected fraud
• Unauthorized transactions
• Unusual purchasing activity
• Quantity limitations
• Shipping restrictions
• Other legitimate business or security concerns

If we cancel an order after payment has been successfully processed, an appropriate refund will be issued for the canceled amount.

Shipping, returns, exchanges, damaged-order procedures, and related requirements are governed by the policies displayed on our website.

Please review our Store Policy and Shipping Policy before completing a purchase.

Certain products may be final sale or subject to hygiene-related return restrictions.

Hair extensions and wigs must satisfy the conditions described in our Store Policy to remain eligible for an exchange.

Nothing in these Terms is intended to eliminate rights that cannot legally be waived under applicable consumer-protection law.

Baby Hair® develops cosmetic hair and scalp care products intended to support the care, maintenance, appearance, and condition of the hair and scalp.

Individual results vary.

Factors that may affect hair or scalp experiences include:

• Genetics
• Age
• Health
• Hormones
• Nutrition
• Medications
• Hair characteristics
• Styling practices
• Chemical services
• Environmental conditions
• Product usage
• Other individual factors

Unless expressly stated otherwise as permitted by applicable law, Baby Hair® cosmetic products are not intended to diagnose, treat, cure, or prevent disease or medical conditions.

Information provided through our website, Education/Journal content, social media, product materials, FAQs, or other channels is provided for general informational and educational purposes and is not a substitute for individualized medical advice.

“Get Back the Hair You Were Born With™”

“Get Back the Hair You Were Born With™” reflects the Baby Hair® brand philosophy and our commitment to intentional hair and scalp care.

It is not a promise or guarantee that a product will restore an individual’s hair to a previous condition, reverse hair loss, or produce a particular amount or rate of hair growth.

The Baby Hair® website and its content—including, where applicable:

• Baby Hair® trademarks
• Logos
• Product names
• Brand names
• Product photography
• Graphics
• Website design
• Written content
• Educational materials
• Videos
• Illustrations
• Product descriptions
• Research materials
• Frameworks
• Publications
• Marketing materials
• Other original content

are owned by, licensed to, or otherwise lawfully used by Baby Hair® and are protected by applicable intellectual-property laws.

Nothing on our website grants you ownership of Baby Hair® intellectual property.

You may use our website and content for personal, noncommercial purposes consistent with these Terms.

Unless authorized in writing, you may not reproduce, republish, distribute, modify, sell, commercially exploit, scrape, systematically extract, or create unauthorized derivative works from protected Baby Hair® content.

Trademarks

Baby Hair® is a registered trademark.

Other names, slogans, logos, frameworks, product names, or marks appearing on our website—including Beards & Bourbon™ and other Baby Hair® brand assets—may be trademarks or protected intellectual property of Baby Hair® or their respective owners.

Use of our trademarks without authorization is prohibited except as permitted by applicable law.

Baby Hair® welcomes authentic customer feedback and experiences.

You may choose to submit materials such as:

• Product reviews
• Testimonials
• Photographs
• Before-and-after images
• Videos
• Social-media content
• Written experiences
• Campaign submissions
• Contest entries
• Other user-generated content

You retain ownership of content you own.

When you intentionally submit content to Baby Hair® for publication, promotion, a review, testimonial, campaign, contest, feature, social-media repost, or similar public-facing use, you represent that:

1. You have the right to submit the content.
2. The content does not knowingly violate another person’s intellectual-property, privacy, publicity, or other legal rights.
3. Any statements reflecting your experience are truthful to the best of your knowledge.
4. You have obtained any permissions reasonably necessary for other identifiable individuals appearing in the content.

Subject to applicable law and any additional terms presented when the content is submitted, you grant Baby Hair® a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, format, distribute, and communicate that submitted content in connection with Baby Hair®’s websites, social media, marketing, advertising, educational materials, and promotional activities.

Where additional consent or releases are legally required for a particular use, Baby Hair® may request them separately.

Before-and-After Content

Before-and-after photographs and testimonials may be especially useful for helping Baby Hair® understand customer experiences.

When such materials are intentionally submitted for public, testimonial, marketing, research-feature, or promotional consideration, they may be used in accordance with the User-Generated Content provisions above and any additional permissions obtained.

Baby Hair® may edit content for reasonable purposes such as:

• Cropping
• Resizing
• Formatting
• Correcting minor typographical errors
• Adjusting layout
• Creating excerpts

We will not intentionally alter a testimonial in a manner that materially misrepresents the customer’s expressed experience.

Individual results vary, and the use of a customer’s experience does not represent a guarantee that another customer will experience the same result.

Private Communications & Customer Service Materials

Sending Baby Hair® a private customer-service email, order photograph, support request, or other private communication does not by itself mean that you have agreed for your identifiable communication, photograph, or likeness to appear publicly in Baby Hair® advertising.

We may use information from customer interactions as reasonably necessary to:

• Respond to the customer
• Investigate an issue
• Process an order or claim
• Improve customer service
• Evaluate products
• Maintain appropriate business records
• Conduct internal analysis
• Develop aggregated or de-identified insights

Our handling of personal information is further described in our Privacy Policy.

Feedback & Ideas

If you voluntarily provide Baby Hair® with suggestions, concepts, product ideas, improvements, comments, or other feedback about our business or products, you understand that we may consider and use that feedback without an obligation to compensate you unless we have separately agreed otherwise in writing.

Please do not submit confidential business ideas or proprietary information that you do not want Baby Hair® to consider or use.

This section does not transfer ownership of unrelated intellectual property that you already own.

You may not use Baby Hair® websites or services to:

• Violate applicable law
• Commit or facilitate fraud
• Impersonate another person
• Provide intentionally false transaction information
• Interfere with website security
• Introduce malware or malicious code
• Attempt unauthorized access to systems or accounts
• Scrape or systematically extract protected website content without authorization
• Infringe intellectual-property rights
• Harass or harm others
• Submit unlawful, defamatory, fraudulent, or infringing content
• Manipulate reviews or testimonials
• Use our services for unauthorized commercial exploitation
• Engage in activity that materially interferes with the operation of our website

We may restrict access or take other appropriate action when these Terms are violated.

Baby Hair® may use or link to third-party services, including:

• Payment processors
• Shipping providers
• Social-media platforms
• E-commerce technologies
• Analytics services
• Advertising services
• Other websites

Third-party services are governed by their own terms and privacy practices.

Baby Hair® is not responsible for the independent content, policies, availability, or practices of third-party websites or services except to the extent required by applicable law.

To the fullest extent permitted by applicable law, Baby Hair® websites, content, and services are provided on an “as is” and “as available” basis.

We make reasonable efforts to maintain accurate and functional services, but we do not guarantee that:

• Website access will always be uninterrupted
• All website information will always be error-free
• Every product will always be available
• Digital services will be free from every technical problem
• Every customer will achieve the same product result

Nothing in this section limits warranties or rights that cannot legally be excluded.

To the fullest extent permitted by applicable law, Baby Hair® and its owners, affiliates, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to use of our website, services, or products when such damages may lawfully be excluded.

Where liability may lawfully be limited, Baby Hair®’s aggregate liability relating to a particular purchase will not exceed the amount paid to Baby Hair® for the product or transaction giving rise to the claim.

These limitations do not apply where prohibited by law.

To the extent permitted by applicable law, you agree to indemnify and hold Baby Hair® harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your material violation of these Terms
• Your unlawful use of our website or services
• Content you submit that infringes another person’s rights
• Fraudulent or intentionally wrongful conduct by you

This provision does not require you to indemnify Baby Hair® for conduct for which indemnification cannot legally be required.

Your privacy is important to us.

Our collection, use, disclosure, retention, and protection of personal information is described in our Privacy Policy.

Please review that policy to understand our privacy practices.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any rights available to consumers under mandatory applicable law remain unaffected.

Disputes

If you have a concern involving Baby Hair®, we encourage you to contact us first so we have an opportunity to address the issue.

Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.

Any specific dispute-resolution process, venue provision, arbitration requirement, or class-action waiver should be separately disclosed and adopted only if Baby Hair® chooses to implement such provisions.

Baby Hair® may update these Terms periodically to reflect changes to:

• Our products
• Services
• Website
• Business practices
• Technology
• Policies
• Legal requirements

The Last Updated date at the top of this page identifies the current version.

Material changes will apply prospectively as required by applicable law.

Your continued use of our website after updated Terms become effective constitutes acceptance of those updated Terms to the extent permitted by law.

For questions about these Terms, an order, a product, or our policies, contact:

customerservice@mybabyhair.com