Store Policies

Your satisfaction and trust are important to us.

Every Baby Hair® order is prepared with care, and we take reasonable steps to ensure products are accurately fulfilled and appropriately packaged before shipment.

If you have a question or concern regarding your order, please contact:

customerservice@mybabyhair.com

When contacting Customer Care about an existing order, please include your name, order number, and a description of your concern so our team can assist you as efficiently as possible.

For health, hygiene, and product-integrity reasons, opened or used hair care, scalp care, grooming, and personal care products are not eligible for return or exchange, except where required by law or when Baby Hair® determines that an item arrived damaged, defective, or incorrect.

Products should be used according to their directions and intended purpose.

Individual experiences and results may vary based on factors including hair type, scalp condition, product usage, styling practices, genetics, health, lifestyle, medications, and environmental conditions.

Baby Hair® proudly offers Raw 14A Grade Brazilian Human Hair extensions and wigs.

Because raw human hair is a natural product, variations are part of its character. Individual bundles and wigs may vary slightly in natural color, texture, wave or curl pattern, coarseness, density, and overall appearance. These variations are normal and are not necessarily considered product defects.

Product photographs are intended to provide a reasonable representation of the hair you will receive; however, we cannot guarantee that every bundle or wig will be identical to another or exactly match website photography.

To remain eligible for an approved exchange, hair extensions and wigs must remain in their original, unused, and unaltered condition.

Hair that has been:

• opened from sealed or protective packaging where applicable;
• installed or worn;
• brushed, combed, washed, or conditioned;
• cut or trimmed;
• colored, dyed, bleached, lifted, or chemically processed;
• exposed to adhesives, styling products, or chemicals; or
• customized or otherwise altered

may not be eligible for return or exchange.

Please inspect all hair extensions and wigs carefully before opening, installing, washing, coloring, cutting, or otherwise altering the product.

Because Baby Hair® extensions and wigs are made with Raw 14A Grade Brazilian Human Hair, natural variations may occur from one product to another.

No two pieces of raw human hair are guaranteed to be identical in texture, natural color, wave or curl pattern, density, or other characteristics.

Colors displayed on our website may also appear differently depending on photography, lighting, screen settings, and device displays.

Raw human hair may be capable of being colored or professionally processed. However, the outcome of any chemical service depends on numerous factors, including the products used, processing technique, processing time, previous handling, and condition of the hair.

If you choose to color, bleach, lift, chemically process, or otherwise alter your extensions or wig, we strongly recommend having the service performed by an experienced licensed professional familiar with raw human hair extensions and wigs.

Chemical processing, bleaching, coloring, excessive heat, and improper maintenance may affect the hair’s texture, curl or wave pattern, softness, strength, appearance, and longevity.

Once hair has been colored, bleached, chemically processed, cut, installed, washed, or otherwise altered, Baby Hair® cannot accept a return or exchange based on dissatisfaction with the resulting color, texture, appearance, or performance, except where otherwise required by law.

Due to the personal-use nature of our products, Baby Hair® maintains a limited return and exchange policy.

Hair Care Products

Opened or used hair care, scalp care, grooming, or personal care products are final sale and cannot be returned or exchanged for preference-based reasons.

Raw Hair Extensions & Wigs

Eligible raw hair extensions and wigs may be submitted for an exchange request within 5 calendar days of confirmed delivery, provided the merchandise remains unused, unworn, unaltered, and in its original packaging and condition.

An exchange is not automatically approved by sending merchandise back to Baby Hair®. Customers must first contact Customer Care for authorization and instructions.

To request an exchange, email:

customerservice@mybabyhair.com

Please include your order number, the item you wish to exchange, the reason for the request, and the replacement item requested.

Unless the exchange results from a Baby Hair® fulfillment error or verified product defect, the customer is responsible for return shipping costs and any applicable shipping costs associated with the replacement order.

Any difference in price between the original item and replacement item must be paid before the replacement is shipped. If an approved replacement has a lower price, any applicable difference will be handled according to the original method of payment or other method determined by Baby Hair®.

Do not send merchandise to Baby Hair® without first receiving return or exchange instructions from Customer Care.

If your order arrives damaged, leaking, defective, incomplete, or contains an incorrect item, please contact:

customerservice@mybabyhair.com

within 5 calendar days of confirmed delivery.

Please include:

• your order number;
• a description of the issue;
• clear photographs of the product;
• photographs of the shipping package and shipping label when applicable; and
• any additional information reasonably requested by our Customer Care team.

Please retain the product and all original packaging while your claim is being reviewed.

Once the issue has been reviewed and verified, Baby Hair® may, as appropriate and subject to applicable law, offer a replacement, exchange, store credit, or refund.

Baby Hair® reserves the right to reasonably verify reported damage, defects, missing merchandise, or fulfillment errors before providing a resolution.

We begin processing orders as quickly as possible.

If you need to request an order change or cancellation, contact customerservice@mybabyhair.com as soon as possible.

We will make reasonable efforts to accommodate the request; however, changes and cancellations are not guaranteed once an order has entered processing, fulfillment, or shipment.

Customers are responsible for reviewing their order details, product selections, quantities, and shipping information before completing checkout.

Baby Hair® accepts the payment methods displayed at checkout.

Payment is due at the time an order is placed. Available payment methods may change periodically based on the payment services offered through our website.

To help protect Baby Hair® and our customers against unauthorized or fraudulent transactions, we reserve the right to:

• request additional information to verify an order;
• request identity or payment verification where reasonably necessary;
• place an order on temporary hold while verification is completed;
• limit transaction quantities; or
• cancel or decline an order when fraud, unauthorized payment activity, or other suspicious activity is reasonably suspected.

Any personal information collected for verification purposes will be handled in accordance with our Privacy Policy and applicable law.

We make reasonable efforts to ensure that product descriptions, photographs, pricing, ingredients, sizes, packaging, and other information displayed on our website are accurate.

From time to time, product packaging, labeling, ingredients, appearance, or other details may be updated. The product received may therefore differ slightly in appearance from website photographs without affecting its intended use.

Product availability is subject to change without notice.

If an error materially affects an order, Baby Hair® may contact the customer, correct the error, cancel the affected item or order, and/or provide an appropriate resolution.

Baby Hair® develops hair and scalp care products intended to support the care, maintenance, appearance, and overall condition of the hair and scalp.

Individual results vary.

Factors including genetics, age, health, hormones, medications, nutrition, hair-care practices, styling practices, environmental conditions, and underlying scalp or hair conditions may affect an individual’s experience and results.

The phrase “Get Back the Hair You Were Born With” reflects our brand philosophy and commitment to helping customers care for their hair and scalp. It is not a guarantee that any product will restore an individual’s hair to a previous state or produce a particular growth result.

Unless expressly stated otherwise as permitted by applicable law, Baby Hair® cosmetic products are not intended to diagnose, treat, cure, or prevent disease or medical conditions.

Information provided on our website, packaging, social media, educational materials, or other Baby Hair® channels is provided for general informational purposes and is not a substitute for individualized medical advice.

Customers experiencing significant, sudden, unexplained, or persistent hair loss or scalp concerns should consider consulting an appropriate healthcare professional.

Baby Hair® may update this Store Policy periodically to reflect changes to our products, services, business practices, or applicable requirements.

The version posted on our website at the time of purchase will generally govern that transaction, subject to applicable law.

The effective date shown at the top of this page indicates when this policy was most recently updated.