Shipping & Returns

• Orders are processed within 1–3 business days (Monday–Friday).
• Orders are not processed on weekends or holidays.

• Once processed and payment is verified, orders ship within 3–5 business days, unless you purchase Expedited or Overnight service.

• You’ll receive a shipment confirmation email with tracking when your order ships. You can also check status any time on Track Your Order.
• A signature is required upon delivery. If your residence or apartment cannot accept parcels, you may need to pick up at your local post office.

• Standard shipments go via USPS Priority Mail (unless Overnight/Express is selected).
• We ship to APO/military addresses.

• Orders placed with Express by 10:00 AM Central ship the next business day after processing.
• Typical arrival: next business day after ship date.
• Alaska, Hawaii, U.S. territories and rural/remote areas: usually 3–4 business days after ship date.
• Express is unavailable for P.O. Boxes, APO or FPO addresses.

• We’re open during major holidays, but timely arrival is not guaranteed around Christmas Eve/Day and New Year’s Eve/Day.
• Express may be unavailable during these periods.

• If an item is out of stock, we’ll email you options.
• If we don’t hear back within 3 business days, we’ll call to confirm.
• If we cannot reach you by phone or email, we’ll cancel and refund within 7 days of the order date.
• Please check your spam folder and add customerservice@mybabyhair.com to your safe list.

• USPS and UPS shipments require a signature.
• If you have a deadline (appointment, event), please order early.
• We are not responsible for delays due to weather, carrier issues, holidays or natural disasters.
• Holidays are not business days. Shipping charges are non-refundable due to carrier delays.

• Most delays come from incomplete or incorrect addresses. Please confirm street, unit/apartment and any necessary delivery details.
• If an address correction is required after shipment, you’ll be charged the carrier’s correction/reship fee.
• If a shipment is returned to us due to an incorrect address, you are responsible for additional shipping charges.
• No refunds for refused or abandoned shipments. All sales are final.

• If tracking shows a discrepancy or a package appears lost, contact us immediately.
• We will open a carrier trace/investigation (allow 7–10 business days).
• If the carrier resolves the claim, we’ll offer a reshipment or refund.
• If the claim is not resolved by the carrier, those options cannot be guaranteed.

We maintain a strict no refund policy. Please review your order carefully before checkout.

• We accept exchanges for uncompromised, unopened items in the original packaging within 5 days of delivery.
• Email customerservice@mybabyhair.com with your request, and the tracking number once shipped back.

1. Ship your original item(s) via a trackable carrier to:
   Baby Hair LLC
   15534 W Hardy Rd, Ste 175
   Houston, Texas 77060
2. Email customerservice@mybabyhair.com with the return tracking number and the item(s) you want in exchange.
3. Include your original packing slip and a brief handwritten exchange request inside the box.
4. By submitting an exchange, you authorize us to charge or refund any price difference to your original payment method.
5. Approved exchanges ship at a standard rate once return tracking is confirmed.