Privacy Policy

Depending on how you interact with Baby Hair®, we may collect information directly from you, automatically through our websites and technologies, or from service providers and other permitted sources.

Information You Provide

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order and purchase information
• Product preferences
• Customer-service communications
• Reviews and testimonials
• Survey responses
• Information submitted through forms
• Photographs, videos, before-and-after images, or other materials you choose to provide
• Information you provide when participating in promotions, collaborations, loyalty programs, or other Baby Hair® programs

Payment information may be processed by third-party payment processors. Baby Hair® may not directly receive or store complete payment-card information when transactions are processed through those providers.

Information Collected Automatically

When you visit or interact with our websites, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Referring website
• Approximate location derived from IP address
• Date and time of visits
• Shopping and browsing activity
• Interaction with emails or advertisements
• Cookie and similar technology identifiers

We may use cookies, pixels, analytics technologies, and similar tools to operate our websites, understand how visitors use them, improve customer experiences, measure marketing performance, and support advertising activities.

Baby Hair® may use information for purposes including:

Fulfilling Orders

To process payments, fulfill purchases, arrange shipping, provide order updates, manage returns or exchanges, and otherwise complete transactions.

Customer Care

To answer questions, respond to requests, resolve concerns, and provide customer support.

Accounts and Website Operations

To create and maintain customer accounts, operate our websites, maintain security, prevent fraud, and improve website functionality.

Personalization

To better understand customer interests and provide relevant products, recommendations, content, and experiences.

Marketing

To send promotional emails, product announcements, educational content, offers, and other Baby Hair® communications when permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe option included in those communications.

Analytics and Business Improvement

To understand how customers interact with Baby Hair®, evaluate website and marketing performance, identify trends, improve products and services, and make business decisions.

Product Development and Internal Research

We may use information, including aggregated or de-identified information, to:

• Evaluate product experiences
• Understand customer needs
• Identify hair-care trends
• Improve existing products
• Develop new products
• Develop educational materials
• Conduct internal research and analysis

When information is maintained as de-identified information, we do not intend to use it to identify you except as permitted or required by law.

Security and Fraud Prevention

To detect, investigate, prevent, and respond to suspected fraud, unauthorized transactions, security incidents, abuse, or other prohibited activity.

Legal and Compliance Purposes

To comply with applicable laws, regulations, court orders, legal processes, and other lawful obligations.

Photos, Testimonials, Reviews & Customer-Submitted Content

Customers may voluntarily provide Baby Hair® with reviews, testimonials, feedback, photographs, before-and-after images, videos, product experiences, or other content.

We may process this information to:

• Respond to your communication
• Provide customer service
• Evaluate product experiences
• Improve our products and services
• Conduct internal analysis
• Understand customer experiences
• Develop educational or informational materials
• Maintain records relating to customer feedback

Baby Hair® may also invite customers to authorize the use of certain testimonials, photographs, videos, reviews, or other content for marketing, advertising, social media, website, educational, or promotional purposes.

Any applicable rights governing the commercial use of customer-submitted content are also addressed in our Terms of Service and, where appropriate, through additional permissions or releases.

Baby Hair® may create aggregated or de-identified information from information collected through our business.

This information may be used for purposes including:

• Internal research
• Product development
• Product improvement
• Customer-experience analysis
• Trend analysis
• Educational development
• Marketing insights
• Business planning

Where information is maintained as de-identified information, Baby Hair® intends to maintain it in that form and not attempt to re-identify the individual except as permitted or required by applicable law.

Baby Hair® may disclose personal information to companies and organizations that help us operate our business.

These may include:

• Website and e-commerce providers
• Payment processors
• Shipping and fulfillment providers
• Email and communication providers
• Customer-service providers
• Analytics providers
• Advertising and marketing providers
• Fraud-prevention and security providers
• Professional advisers
• Technology and cloud-service providers

These providers may process information as necessary to perform services for Baby Hair® and as otherwise permitted by applicable law.

Sale & Sharing of Personal Information

Baby Hair® does not sell customer lists, mailing addresses, telephone numbers, or similar personal information to data brokers for money.

However, like many online businesses, Baby Hair® may use analytics, advertising, social-media, and similar technologies provided by third parties.

Depending on the technology used and the privacy law that applies to you, certain disclosures associated with targeted or cross-context behavioral advertising may legally be considered a “sale,” “sharing,” or “targeted advertising,” even when Baby Hair® does not receive money in exchange for your personal information.

Where required by applicable law, we provide consumers with the ability to exercise applicable opt-out rights.

Third-Party Websites & Services

Our websites may contain links to third-party websites, social-media platforms, payment providers, or other services.

Baby Hair® is not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of those services when interacting with them.

Business Transactions

If Baby Hair® is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

Legal Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Protect the rights or property of Baby Hair®
• Protect our customers or others
• Investigate fraud or security concerns
• Enforce our agreements
• Respond to government or regulatory requests

Baby Hair® and our service providers may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may help us:

• Operate our websites
• Remember preferences
• Maintain shopping-cart functionality
• Understand website traffic
• Analyze customer interactions
• Improve website performance
• Measure marketing campaigns
• Deliver or measure advertising

Where required, you may be provided with options to manage certain cookies or advertising technologies.

Your browser may also provide controls for managing cookies.

Marketing Communications

If you subscribe to Baby Hair® marketing communications, we may use your contact information to send:

• Product announcements
• Special offers
• Educational content
• Brand news
• Promotions
• Other marketing communications

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message.

Transactional communications relating to purchases, accounts, customer service, or other requested services may still be sent when necessary.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain information about certain disclosures of personal information
• Opt out of certain targeted advertising, sale, or sharing activities where applicable
• Withdraw or manage certain marketing preferences
• Appeal certain privacy-request decisions where provided by law

These rights are subject to applicable exceptions and verification requirements.

To submit a privacy request, contact:

admin@mybabyhair.com

We may need to verify your identity before processing certain requests.

Data Security

Baby Hair® uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, database, or information system can be guaranteed to be completely secure.

Customers should also take appropriate steps to protect their account credentials and devices.

Data Retention

Baby Hair® retains personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfill transactions
• Maintain business and financial records
• Provide customer service
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Conduct permitted business operations
• Comply with legal obligations

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

Baby Hair® offers products that may be purchased by parents, guardians, and families for children.

Our websites and online services are not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13 through our general e-commerce services.

If you believe a child has provided personal information to us inappropriately, please contact us.

Changes to This Privacy Policy

Baby Hair® may update this Privacy Policy periodically to reflect changes in our business, technology, services, or legal requirements.

When we update the policy, we will revise the Last Updated date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

Baby Hair®
Email: admin@mybabyhair.com

For general order and customer-service questions, please contact:

customerservice@mybabyhair.com