Shipping, returns & policies
Everything about getting your order, sending it back, and how we handle your information.
Getting your order
- Free standard shipping on U.S. orders over $65.
- Orders placed before 2PM EST ship the same business day.
- Standard delivery: 3-5 business days. Expedited: 1-2.
- International shipping to 20+ countries; duties at checkout.
Sending it back
- 30 days from delivery, opened or unopened.
- Prepaid return label included - no restocking fee.
- Refunds to the original payment method within 5 business days.
- Subscriptions can be paused, skipped or cancelled anytime.
Questions we get most
Where do I find my order number?
It is in your confirmation email, formatted like BH1234567, and on the packing slip.
Are your products safe for children?
The core range is formulated for ages 2 and up. For infants under 2, check with your pediatrician first.
Do you test on animals?
Never. Baby Hair is cruelty-free at every stage, including our suppliers.
Can I buy wholesale?
Yes – start at the wholesale page.
Where can I read the research?
The Root Lab and Research Journal live on Phase Theory Beauty.
The fine print
Privacy policy
We collect only what is needed to fulfill your order and improve our education. We do not sell personal information. Full policy text to be supplied by legal before launch.
Terms of service
Standard terms covering purchases, subscriptions, promotions and acceptable use. Full text to be supplied by legal before launch.
Subscription terms
Subscribe & Save renews at the selected interval at 15% off. Pause, skip or cancel anytime.
Accessibility statement
We build to WCAG 2.1 AA: keyboard navigation, visible focus, reduced-motion support and text alternatives.